What to Do BEFORE Recruiting Season Starts

Posted on May 28, 2015May 28, 2015 by The Profitable Recruiter

Fine Tune Those Interview Skills

By Real Estate Recruiting Coach Judy LaDeur

Recruiting season is right around the bend – which mean NOW is the time to fine tune those interview skills. Use the summer to stay in touch with your recruits, and to turn up the heat on your recruiting skills by practicing. While it might not feel natural at first – I challenge you to stick as close to the interview process as possible.

Here is an overview of the interview process:

The set up: This is the time to tell them the goals and agenda for the meeting. Set up the interview by sharing your goals and agenda. Let them know that your job is to give them the information that they need that day to make the best decision for their real estate career, and to better have a feel of whether your company is the right choice for them. You should know if the agent is an emotional decision maker or a logical decision maker within the first 5-10 minutes. You need to mirror your candidate for optimal results. Maintain a businesslike manner for logical agents and a friendly, warm manner for emotional agents.

The questions: The questions are the foundation of your interview. If a broker/recruiter cannot master this component, their presentation will be weak, or even worse, they will find themselves “buying agents through making deals” if they cannot hire on value. Surface questions will not give you what you want to know. They just skim the surface. You must really dig deep and find out what is happening in their professional life, what they have now, how do they feel about what they have, and what do they want. Why, When and Why are how most of your questions should start. You can also say, “Tell me more about that” or “when you say

, what do you mean?”

The goal of asking questions for the new or struggling agent:

Do you want them? Will they make it? What are their past accomplishments? Sales experience? What is their behavior style? What have they been doing to build their career up until now? Number of people in their data base? Number of calls they make daily? Farming? FSBO? Expireds? What are they willing to do to have a successful career? Number of hours they plan to work to achieve goals?

The goal of asking questions for the experienced agent interview:

What do they like where they are? What do they dislike? What is the point of difference between your company and their company? What are their long term goals? Can they achieve them at their current company? What are their expectations of you as their broker? What are they doing to generate business now? What tools would best support them to take their career to the next level?

At the end of the questions, you should know which systems you will present and what it’s going to take to hire them. If you don’t know these things, then you either need to ask more questions or better questions.

The prospect that can be most challenging at this stage is the driver. If you are interviewing the driver, keep the questions moving fast, and be very direct. Otherwise, they will start asking you questions and you will lose control of the interview. If you lose control of the interview in the questioning process with a driver, it’s because it’s moving too slow or they are frustrated with the interview and you are not staying on task. This can be a very tough position for any manager or recruiter, but when you find yourself in that position, first realize how you got there and next, regain control as fast as possible. You can listen to the CD’s if you need additional support with regard to asking questions.

Please remember that the purpose of asking questions is to identify the right systems to present to the agent. They usually only need about 5 systems to meet their needs.

The Presentation:

The area that I would like for you each of you to really practice and develop is the 3-step presentation process and the ROI or value close. Failing to present each system in a way that shows value, is the #1 reason that the agent will not join. With regard to presentation skills, please remember that you don’t need to present everything about your company, but you should have visuals and info on everything that is unique about your company and be ready for each interview. What sets you apart and gives you a point of difference? Not only for experienced agents, but for new as well. It can be on a laptop, folders, whatever, as long as it is easy for you to use and it is going to demonstrate what makes your office unique and the results that can occur when they join your team.

This is your 3-step presentation process.

Recap what they said in the questioning process.
Present the tool or system using a visual
Present the results using results from agents at your office or survey results from an organization such as NAR.

Each tool gets presented the same way with the three step process. Then after the presentation, please go back and ask them to give you their opinion as to how many more transactions they can have with each tool. Please remember that they need you to give them results, in order for them to calculate value.

You can then close on the value of joining, which means that you do not have to worry about fees. When you follow the process above, you will see that they can give you the value as perceived and believed by them. It will definitely make recruiting easier.

The RECAP = your ROI

The ROI = your Value Proposition

If you are not using the 3-step process above, and sharing results with your recruit, you will not be able to value close them. After presenting each of your systems, you will recap, which is when you build value.

Dialog to start the recap:

“Let’s review what we have discovered. There were 5 different areas of your real estate career that YOU felt could use some improvement. You said that you definitely need:

More leads
More marketing support
Personalized coaching and broker support
Better tools to compete for listings
More market presence or a strong name in the community.

Is there anything that I missed? Let’s look at each tool/ system and determine what the value is to your career.

With regard to Leads: You said……. As you recall, our agents receive an average of

per year, with most converting 25% of those leads within 6 months. If we gave you the same number of leads each year, how many could you convert?

REPEAT THIS PROCESS FOR EACH TOOL OR SYSTEM WHICH WAS DISCUSSED.

Total all the opportunities and use this dialog:

“If we total up all the opportunities that you believe you could have with our office, the number is

additional sales and or listings sold. If we multiply that number by the average commission received, which is $

__, it looks like you could have an additional $

in income with our company. How does that sound?

More importantly, these are opportunities that do not exist at your current company, so currently, you do not have the opportunity to earn this money at your current firm. You will need to join our team to have these opportunities. When you came in today, I told you that my goal was to give you the information that you needed to make the best decision for your real estate career TODAY. Based on what you are looking at, does it look like a good time to join (your company)? I agree, so let’s take a look at the various compensation plans and determine which one is best for you!

This is called: Closing on VALUE. When you get their commitment, before talking about compensation plans, it’s a lot easier to hire them.

THE CLOSE: You must ask them to join. I like the handshake close. Those who have tried it have found it works great. There are a few people who are shy about trying it. This summer is a great time to master the official Judy LaDeur Hand Shake close.

Stalls and Objections: If you need help handling stalls and objections, please listen to your CD’s. I have all the solutions recorded. Here’s what others have found. When you follow the interview process, as described above, you will have fewer stalls and objections. Have a great summer!

Need help turning up the heat on your recruiting? We’ve got the answers. Join The Profitable Recruiter and gain access to 7 hours of training via downloadable links including interview skills, scripts, objection handlers, and more. PLUS, you’ll have access to entire libraries of recruiting letters and notes, emails, social media content, training webinars for recruiting and retention, and opportunities to network with the best of the best. Join today and take advantage of our special spring offer of 25% off with the promo code 25OFF any pro membership.

Are You Following Up With Co-Broking Agents?

Posted on April 2, 2015April 2, 2015 by The Profitable Recruiter

If Not, WHY Not?

by Real Estate Recruiting Coach Judy LaDeur

A great way to build relationships with agents is to take advantage of the opportunities to work with those agents who sell your company listings of whose listings you sell. You not only have a 60-day window to work with them on those sales, but you can also use the fact that they sold your listing to invite them to social events, educational events or extend recognition to those agents.

Here are some examples:

Invite them to an event. When agents think they have earned the right to be at the event, they are more likely to attend, than if they thought they were being recruited. You can send out an invite followed up with a phone call which says: Because you have sold one of our listings this year we would like to invite you to be our guest at…
Thank them. You should always call those that your agents are working with and thank them for selling your listings, or the great way in which they always handle the transaction. After closing, send a note to the homes of the ones you want to interview, or if you know the spouse, send it to the spouse.
Ask around. Ask your agents about who they are working with and what the experience has been. Those are great conversations to have with your current agents,and shows you care about how their transactions are going, and your agents are your best source of referrals. They know who would be a good fit for your team and who wouldn’t. Ask if there was one agent out there who you’ve had a great experience with — a ten on a scale of one to ten — who would it be and why. Then call those agents up and share that compliment. Let them know you’re impressed and you’ve got an open door if they ever think about making a move.
Befriend those agents on social media. Use your social media platforms to be top-of-mind with your co-broking agents so they can get to know you over time.
Write a recommendation for them on LinkedIN. Everyone can use kudos – especially when they are well warranted. Writing a recommendation is a great way to let those agents know they are doing a great job and that you noticed, and for the clients and friends in THEIR sphere to hear see those glowing words about them as well.

The possibilities are endless, but definitely be sure to incorporate these ideas into your spring recruiting efforts.

Recruiting is all about staying in touch. Staying positioned. And communicating. We have the systems that can help you do all of that and more. Become a member of The Profitable Recruiter today, and put the power of done-for-you content and tools that make recruiting experienced and new agents easier, less time-consuming, and even fun. Register today and use the promo code 25OFF to save 25% on any pro membership. To access more than SEVEN HOURS worth of my recruiting Audio downloads, register for either the 6 month or annual memberships. Got questions? Email us! We’d love to help! Make it a great spring season!

Hiring Second Year Agents

Posted on March 12, 2015 by The Profitable Recruiter

A Smart Spring Recruiting Strategy

by Real Estate Recruiting Coach Judy LaDeur

Are you looking to get a jump start on your recruiting? Then call the agents who are most likely to move. Statistics show that most agents who go on to become top producers, will make a move 12-24 months into their real estate career. Why? Most agents do not know what to look for when they are starting their career. They are excited that so many brokers are offering them positions. They might pick the one who they like the best, or the one who makes them the best offer. But not all brokers carry through on their promises, and what agents find out really fast, is that there are some really important criteria that determine how successful they can be as an agent. What is the strength of the name of the broker in their area, what are their listing tools which will allow them to compete for listings, what is the commitment of the other agents in the company to be successful and to work together as a team? The best agents figure out that when they have the right tools, environment and systems, it’s much easier to have a successful career. It’s for that reason, that many agents will make a move soon after they finish their first year in real estate. Check with your board or state to see if you can get a list of all agents who started their real estate career since January 2014. These agents are the most likely to make a move, and the best news is that statistically speaking, they will stay with you an average of seven years if they are happy. Maybe even longer!

Here’s a great recruiting letter you can customize and send to these potential recruits:

Letterhead

Dear (First Name),

Our records indicate that you are fairly new to the business. How is your real estate career progressing?

Did you know that a NAR survey of top producers indicated that approximately 87% of all agents surveyed made their first move 12-24 months after getting into real estate? Have you made your first move?

If yes, then statistically speaking, you’re on your way to becoming a top producer. Most agents who go on to become top producers will make another move at some point in their real estate career, so we would like to give you some info about (your company name) now so that when that time comes, you will know enough about us to know if we are a good option for you.

If you have not made a move, are you making the kind of money that you thought you would make when you got into the real estate business? What type of personalized coaching, mentoring and training have you received?

If you knew that you could take your career to the next level and make the kind of money that you hoped you could make by making a move to (your company name) would you make the move?

Let’s get together and see if you can!

Warm regards,

Your Name, Title

This is just one of many recruiting letters, scripts, tools, newsletters, training and special offers you’ll find in The Profitable Recruiter Systems. Each month our members receive 4-5 weekly newsletters, broker challenges and step-by-step action items, 2-3 recruiting letters, 2-3 lumpy letters, social media posts and strategies, 1-3 retention tools, 1-3 new scripts, a powerful training webinar with top talented brokers, agents, and coaches and more. We deliver all the tools you need to grow the business and agent team you really want.

And for a very limited time ONLY, I am offering my Profitable Recruiter Audio Training System (a $297 value) to every broker who registers for a six month or one year pro membership to The Profitable Recruiter. In this audio training package, you’ll have more than SEVEN HOURS of recruiting tools, scripts, dialogues, role-playing, and foundation builders.

Register today for the six-month or one-year Profitable Recruiter pro memberships and we’ll send you the link and password information to start listening to Judy’s incredible training tools right away.

Got questions? Email us for answers! Good luck and happy Recruiting!

Play Ball!

Posted on March 5, 2015 by The Profitable Recruiter

Having a Little Fun With Your Recruiting!

by Real Estate Recruiting Coach Judy LaDeur

Spring is right around the corner and baseball season with it — why not have a little fun this month with your recruiting calls with a playful, but effective little dialogue I like to call, “Play Ball”.

Here’s how it works. Head to your local sporting goods store and purchase enough baseballs to send to your top recruiting prospects – the ones you REALLY want. Then have your team members sign them. Then send them out! Wait a few days, then give them call!

Here’s the dialogue:

Good Morning…How are you today?

Did you receive the baseball that we delivered to your home? Well, it is that time of year again! In the spirit of a new baseball season, we played a game of our own in the office. Just as the best teams are always out scouting for new talent, we do the same here at

. I walked around the office and asked each of my associates to name two players they wanted most to have join our team. I’m delighted to tell you that your name came up several times!
As a matter of fact, your name came up so often that I went to the sporting goods store, purchased a baseball and asked the members of our team to sign it for you. It is our way of inviting you to check out our team.

My thought is that if such a large number of my best players want you to join, it might be worth it for us to sit down and share our game plans to see if there is a way that we can work together in the near future. I promise there will be no obligation and no pressure. However, If you like what you hear, let’s play ball! So, how does 3:00 today sound for you?

Recruiting doesn’t have to be boring. Or stress-inducing. Have some FUN with it! We can help!

For a very limited time ONLY, Judy has offered to release her Profitable Recruiter Audio Training System (a $297 value) to every broker who registers for a six month or one year pro membership to The Profitable Recruiter. In this audio training package, you’ll have more than SEVEN HOURS of recruiting tools, scripts, dialogues, role-playing, and foundation builders. In her Profitable Recruiter Membership Platform you’ll have weekly eNewsletters, recruiting letters, lumpy letters, retention tools, social media tools, a full library of webinars on demand (for you and your agents), and new scripts monthly as well. This power-packed duo of recruiting tools is literally everything you need to recruit the team of your dreams, but this offer won’t be on the table for long.

Got questions? Email us for answers! Good luck and happy Recruiting!

Using Bomb Bomb Videos in Recruiting

Posted on February 24, 2015February 24, 2015 by The Profitable Recruiter

We’re thrilled to share our recent Master Recruiting Call with special guest Kim Rogne. Kim shares her experience using Bomb Bomb Video emails to significantly increase here recruiting results!

Kim is a full time recruiter and has been using this system to consistently stay in touch with here prospects. Listen in!

Have you used Bomb Bomb?

If you want to try it – check out their free trial here!

We’d love to hear from you!

How to Retain Your Best Agents

Posted on October 5, 0201October 5, 2017 by The Profitable Recruiter

05 Oct

And Attract New Ones

By Real Estate Recruiting Coach Judy LaDeur

The top two reasons people leave their jobs is NOT money. In fact, the two reasons people cite the most are lack of recognition and poor working environment. Is it time to do a “checkup” of how your company fares?

Negative agents can scare off every customer they speak with for good, which means that how your agents feel about the company has a direct impact on your profitability.

65% of Americans received no recognition in the workplace last year.
9 out of 10 people say they are more productive when they’re around positive people.

There is a great quote in the book: Open Your Big, Bold, Beautiful Mouth by Alphonso Belin and A.J. Polizzi. “The highest achievable level of service comes from the heart, so the company that reached its people’s hearts will provide the very best service. “

The Keys to Retaining Your Best People

Having a good time is the best motivator there is. When people feel good about a company, they produce more.

In a recent study of more than 1,500 employees in scores of work settings by Dr. Gerald H. Graham, professor of management at Wichita State University, the most powerful motivator was personalized, instant recognition from their managers. “Managers have found,” Graham adds, “that simply asking for employee involvement is motivational in itself.”

Graham’s study determined the top motivating techniques:

1. The manager/ owner personally congratulates those who do a good job.

2. The manager/owner writes personal notes about good performances.

3. The organization used performance as the basis for promotion.

4. The manager /owner holds morale-building meetings to celebrate successes.

Here a few great ideas from other industry leaders and some things you could try in your organization as well:

When employees at Douglas Aircraft in Long Beach, California, hit their goals, they ring a large brass bell. Why not put a bell in the office and let the agents ring it when they get a listing or sale?

The Pinellas County, FL public school administrative offices have designated a small area where employees can drop off clothing for dry cleaning in the morning. A local dry cleaner picks it up and returns it by the end of the workday. Many real estate offices offer this service to their agents as well. It does not cost you anything but offers a great service to busy agents.

Mary Kay Ash, founder of Mary Kay Cosmetics said, “Every single person you meet has a sign around his or her neck that says, ‘Make me feel important.’ If you can do that, you’ll be a success not only in business but in life as well.” She was known for the way she made people feel. Did you know that when she was talking to people, she kept eye contact with them the entire time, even though people around her were always trying to get her attention? Give your undivided attention to your agents when you are speaking to one another. No distractions, no excuses. It’s not only a great way to make them feel important enough to pay attention – it’s a great example to set as a standard for communication.

People today are looking for much more than a pay-check. They want to be treated like human beings. That may sound obvious, but a lot of employers still don’t get it. During the busiest times of the year, executives at the Cigna Group, personally push coffee carts around the office, serving drinks and refreshments to their frontline partners. As they serve, the executives coach and encourage their colleagues as well as hear about real consumer issues from those who know customer concerns the best. Maybe make this a practice once a month in your office, or host a round-table breakfast just to catch up?

Herb Kelleher, CEO and co-founder of Southwest Airlines, has discovered that by becoming personally involved in the workplace, and in the jobs that his employees do, he can unleash a tremendous amount of energy among his workers. For example, Kelleher often helps flight attendants serve beverages to customers when he flies on his airline. Ask around your office, speak to every one of your agents. A simple, “Is there anything I can help you with today?” can mean a lot.

At Hewitt Associates, new employees are made to feel special. “I joined the firm about six months ago as a writer/consultant in New Jersey,” said a new-hire “I was surprised at the level of detail that had gone into the preparation for my arrival. One of the more experienced writers left a welcome note on my desk, along with a “survival kit” (including a candy bar) …and everybody came by my office to personally welcome me to the team. For the first two weeks or so, every day somebody made a point to stop by and ask me to lunch.” What Type of reception do your new agents get when they join?

Some great “non-cash” ways to show you care

Call an agent into your office just to thank him or her; don’t discuss any other issue.
Post a thank-you note on the agent’s phone.
Volunteer to do an agent’s least desirable work task for a day.
Have the President of the company or the regional manager call an agent to thank him or her for a job well done.
Have someone wash the agents’ cars in the parking lot during lunch.
Carry a supply of your cards with you and as you ‘catch people doing something right,’ immediately write ‘thanks,’ ‘good job,’ ‘keep it up’ and what they specifically did in two to three words. Put the person’s name on the card and sign it.
Have lunch or coffee with a group of agents that you don’t normally see.

In the book, The Leadership Pill, Blanchard and Muchnick explain profit this way:

“Profit is the applause you get for taking care of your customers and creating a motivating environment for people.” Remember this, that your agents ARE your customers. Going the extra mile to make them feel appreciated and respected will not only ensure that they remain loyal to your organization long term, but your culture for caring will resonate with other like-minded agents throughout your market, making it easier for you to recruit top producers who might not be getting the recognition they need elsewhere.

COACHING TIP OF THE WEEK: Put at least ONE of these strategies in place

There are lots of ideas here. Take some time this week to determine which one or more of these ideas would work for your family of agents. Then don’t delay! Put them in place for the next three months and see what takes off. If you’ve got a management team in place, make this topic a priority and have everyone come up with additional ways you can make your agents feel appreciated, then make them a daily, weekly, or monthly practice.

For more great ideas on retaining your best agents and recruiting new ones, Join The Profitable Recruiter. Take advantage of our special offer of 35% off with the promo code PLAN35 any pro membership. That’s 35% off everything you need to be in the right place at the right time when the agents you want are ready to make a move – including SEVEN HOURS of recruiting audio training! What are you waiting for? When you join – you and up to 10 managers can access your account! Try it for a month and see what it can do for you.

5 Questions to Ask Every Recruiting Prospect NOW

Posted on June 2, 0201June 2, 2016 by The Profitable Recruiter

02 Jun

Getting Positioned for Success

By Real Estate Recruiting Coach Judy LaDeur

Brokers and recruiters all across America are saying the same thing. “What’s up with the recruiting market this year? I am doing everything I have always done, but nothing seems to be working!” I have been talking to a lot of brokers who remember those days well. Ten years ago, when the market was really hot, brokers had the same frustrations. The best agents did not move until after the spring market. Of course, then they went on vacation, and spend some of their hard earned money. Those days have returned. The good news is the real market is back. What that means for brokers is that once again, they need to spend the summer getting positioned for the agent movement that will occur in August and September. There are lots of ways to stay positioned, but as we mentioned in last week’s article, it should be passive. Agents don’t want to feel the pressure right now. Since we know what their next eight weeks looks like, let’s give them what they want. A little time to relax, recoup and regenerate for the full court press in the fall.

I have been talking to many of the recruiters that I coach, and they are all saying the same thing. The agents are willing to get together but most want to wait until August. So let’s start booking interviews for August! Don’t get me wrong. I think that you always have to ask the agents if they are willing to come in for an interview, but if you can not get the interview, use these questions at the end of he call to book your August interviews.

“Stats show that this was the best spring market in 10 years, would you agree with that statement?”
“It also shows that most agents were completely focused on their business and making money, and in fact, many were worried that the market might slow down again. For that reason, most agents were not going to do anything to break their momentum, which includes making a move to a new company. Would you agree with that?”
“Those same agents are planning to take time to relax recoup and regenerate in July before getting back to work for a strong fall market this year. Are you planning to take some time off? What are your plans?”
“In years past, when the spring market was really strong, the best agents chose August as their time to look at their options and consider a move. It’s the perfect time to make a move, based on lower inventory. Would you be willing to look at your options in August before the market picks back up? “
“Great! Let’s set a time now and put it on the calendar. What day in the week is the best time for you to meet? Do you prefer morning or afternoons? Great! I look forward to getting together then. I will send you some info over the course of the summer, just to stay in touch. No pressure. We have a Motivational email that we send to our agents each week. It’s a great way to start off every week. Do you mind if I send you a motivational message each Monday morning? Perfect.”

Once again, always ask them to get together now. Many will. But for those that won’t, let’s start building that pipeline full of prospects for August.

The Profitable Recruiter Marketing Platform has a lot of great ideas to gently stay in touch. If you are a member, check out all the new tools on your Members Only Tools and Marketing materials section. Of course, one of the best tools to stay positioned, is The Profitable Recruiter ENewsletter Campaign. It’s a fun marketing piece for the summer. Check it out at www.TheProfitableRecruiter.com.

Summer is also the time for retention. Your agents might be looking at their options as well. Over the next eight weeks I will send you ideas and suggestions to retain the ones that you have, while getting positioned for the ones that you want.

If you’re ready to dial up your recruiting, and position yourself to attract the agents you want sooner rather than later, join top brokers from around the nation who are members of www.TheProfitableRecruiter.com. You’ll get all the tools you need each month to position yourself as the broker to join when agents are ready to make a move. Fine tuning your skills this summer? All pro members get access to over SEVEN hours of training via downloadable links including interview skills, scripts, objection handlers, and more. PLUS, you’ll have access to entire libraries of recruiting letters and notes, emails, social media content, training webinars for recruiting and retention, and opportunities to network with the best of the best.

Join today and take advantage of our special summer offer of 30% off with the promo code 30OFF any pro membership. That’s 30% off everything you need to be in the right place at the right time when the agents you want are ready to make a move!